Tap any number to dial. The Dominican Republic is on +1, so these dial like US numbers and your phone will not need a country code.
If something is wrong right now
Emergency — police, fire, ambulance
911
One number for all three, nationwide. 112 also redirects to 911 from a mobile. Operators may speak limited English.
Government of Canada travel advisory, read 2026-08-10
The force that exists specifically for visitors, stationed in the tourist areas, and more likely to have English than the regular line. Use this for theft, scams, lost documents, or trouble that is not life-threatening.
Government of Canada travel advisory, read 2026-08-10 (quoted verbatim: "If in tourist areas, contact CESTUR: 1 809 200 3500")
The same service under its older name. Both numbers are reported active and the two agency names are genuinely tangled in the sources, so this is the backup if the first does not answer.
Published by the US State Department; corroborated across sources 2026-08-10, not read on a .gob.do page directly
For a US citizen who is arrested, hospitalised, missing, or has lost a passport. Answered 24/7. When it asks for an extension, press 0 and say you have an emergency. Av. República de Colombia #57, Santo Domingo. Not for visa questions.
do.usembassy.gov American Citizen Services, corroborated 2026-08-10; the official page would not load directly on the day, so this is cross-checked rather than read at source
Free, 24 hours, on all major toll roads. Relevant on the 40 to 60 minute run between the airport and Uvero Alto.
Government of Canada travel advisory, read 2026-08-10
Worth knowing before you need it. Ambulances are unreliable across most of the country, but Punta Cana is named as one of the four areas where they are more dependable, along with Santo Domingo, Santiago and Puerto Plata. For anything serious, the resort front desk can reach a private clinic faster than a public ambulance will arrive, so call them in parallel. (Government of Canada, 2026-08-10.)
The resort and the trip
Staffed 24 hours. This is the number for a medical problem on property, a room issue, or a lost item. Playa Uvero Alto Km 275, Provincia La Altagracia.
Hyatt Inclusive Collection and Hyatt.com property pages, confirmed 2026-08-10; matches the number already on the reservation
Reaches the reservations side from a US line. Useful before you travel, less useful once you are there.
Hyatt Inclusive Collection, confirmed 2026-08-10
Excursions and transfers. There is also a desk in the lobby, which is where excursion pricing actually lives; the phone line is the way to reach them before arrival.
Captured in the trip research, not re-verified at source 2026-08-10
Links you might need
DR E-Ticket — eticket.migracion.gob.do
The migration form, required entering and leaving. Free on the .gob.do site; anything charging you for it is a reseller. Keep the QR codes as screenshots, not just email.
Resort guest app — pwa.stay-app.com
Daily schedule, restaurant hours, à la carte booking. Only renders at phone width; a wide window shows a stub. This is the truth for what is happening on any given day.
Field Notes · Punta Cana